If you are unhappy with the actions of Genio Trust, we welcome feedback both negative and positive. The Genio Trust treat such feedback as a way of improving how we conduct our affairs. The Genio Trust therefore ensure the following:

1. It is easy to make a complaint
2. We treat all complaints seriously
3. We attend to complaints in a responsive and speedy manner
4. We will respond with clear explanation of our position or apology where appropriate

You can make a complaint:

• In writing to the Genio Trust, 19-21 Westland Square, Pearse Street, Dublin 2.
• By email to Áine McNulty, [email protected]
• By telephone to our offices on +353 (0)1 7071700

When making a complaint it is helpful if you provide us with as much information as possible to allow us deal with your complaint fully. As the Genio Trust work in collaboration with many partners, we can only deal with complaints which relate directly to Genio. Where a complaint refers to our partners, we will provide you with information on the relevant contact person in those partner agencies.

If you feel your complaint has not been satisfactoraly resolved, please contact Dr.John Healy, [email protected]